ARB Bearing
Bearings distributor, three states
Payment follow-up now happens every morning at nine, whether anyone remembers it or not.
Instead of
- Two reps chasing customers from memory
- Outstanding sitting in Tally where nobody looks
- Collection time nobody had ever measured
What we built
A workflow that reads the daily ageing report and sends the reminder on WhatsApp, email and SMS, from the account the customer already replies to.
Each rep gets their summary, the owner gets one for the whole business. Tally was never written to.